Versa won't turn on

[MCavanagh]

My Fitbit recently displayed a discolored screen but was still working. The color looked faded. I though maybe it had some moisture in it so put in a bag or dry rice overnight. Took it out and charged it and now will not come on at all. I’ve only had it for about 6 months and has never had any damage to it.

Moderator edit: updated subject for clarity

[JuanJoFitbit]

@MCavanagh it's great to see you in our Fitbit Community! I'm happy to assist you with your Fitbit Versa since the screen won't turn on even after putting it in rice and charging it.

Please restart your Versa as described in this help article. This will refresh your watch internally. After this, try changing the clock face to one developed by Fitbit, not a third party clock face. Finally, charge your Versa for 2-3 hours and see if it gets back to life.

Keep me posted on the outcome! 

[MCavanagh]

It is completely dead. It won’t come on.

I made a call to the number listed and they assisted me.
Thanks

Sent from my iPhone

[JuanJoFitbit]

@MCavanagh I'm sorry for the late response. However, I'm so glad to hear that our team took care of your case and you were sent a replacement unit. Thank you for posting the update here.

I'd like to invite you to visit our Discussions board where you can share your experiences, meet people and create new topics.

Hope to see you in our Fitbit Community more often!