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Versa won't turn on

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‎07-30-2019 21:21 - last edited on ‎07-31-2019 06:52 by Moderator Alum

‎07-30-2019 21:21 - last edited on ‎07-31-2019 06:52 by Moderator Alum

Hi, I restart from factory my Fitbit Versa and now it don't turn on, I already press 3 buttons and nothing.

 

 

Moderator edit: subject for clarity

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‎07-30-2019 22:57

‎07-30-2019 22:57

Hi @leonardopastran  I have flagged a moderator to come and help you.

Community Council Member

Helen | Western Australia

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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‎07-31-2019 06:53 - last edited on ‎10-14-2025 04:11 by Fitbit Moderator

‎07-31-2019 06:53 - last edited on ‎10-14-2025 04:11 by Fitbit Moderator

Welcome to the Community @leonardopastran and @NellyG thanks for the input.

I appreciate all the efforts in trying to fix this turning on issue. Since the steps you tried didn't work, I've gone ahead and escalated your case to our support team, for them to take a deeper look at this. Please keep an eye on your inbox for further instructions.

In the meantime, let me know if you need anything else. Smiley Happy

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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