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Versa won't turn on

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‎08-03-2019 21:20

‎08-03-2019 21:20

Saw my Versa was low on battery. Plugged it in overnight but it was dead in the morning. Tried to charge it again thinking maybe I didn't get the pins lined up but no...

 

I've tried rebooting holding down the left and bottom right button, as well as all three buttons for 10 sec - 2min, but nothing. Seems dead as a doornail. HALP!

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‎08-04-2019 00:46

‎08-04-2019 00:46

Hi @CinnamonGrl  I habe flagged a moderator to come and help you

Community Council Member

Helen | Western Australia

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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‎08-04-2019 09:57 - last edited on ‎03-20-2025 10:39 by Fitbit Moderator

In response to NellyG

‎08-04-2019 09:57 - last edited on ‎03-20-2025 10:39 by Fitbit Moderator

@CinnamonGrl, welcome to the Fitbit Community! I hope you're doing well!

Let me help you with your unresponsive Versa and thank you for troubleshooting this issue. Try cleaning the contacts using cotton with rubbing alcohol then charge it by plugging it for a couple of hours directly to your computer's usb port (try different ports) or use an UL listed usb wall adapter. After this, restart your device and see how it behaves. You can also find additional suggestions here.

@NellyG thank you for your help here.

Let me know how it goes.

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

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