Versa won’t turn on

[Epco]

Versa won’t turn on. Tried holding back button as well as all 3 buttons for 3 mins and nothing...

[JuanJoFitbit]

@Epco welcome to our Fitbit Community! I'm happy to assist you with your Fitbit Versa since it won't turn on. By the way, thank you for troubleshooting this issue before contacting our forums.

I'd like you to try the troubleshooting steps that are listed in this help article. This article contains the restart process but you can skip it and proceed with the rest.

Keep me posted on the outcome! 

[Epco]

Still will not turn on.  

[JuanJoFitbit]

@Epco I'm sorry for the late response. However, I appreciate the time spent trying the troubleshooting steps shared above.

I was able to get in touch with our Support team and was told that they assisted you via phone. I'm glad to hear that a solution was provided and you will be back on track soon.

As a side note, I'd like to invite you to visit our Discussions board where you can share your experiences, meet people and create new topics.

Hope to see you in our Fitbit Community more often! 😀