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Versa won't turn on

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‎08-29-2019 15:14 - last edited on ‎08-30-2019 13:13 by

‎08-29-2019 15:14 - last edited on ‎08-30-2019 13:13 by

Add my 14 month old Versa to the dead Versa list. I see a lot of that here. Was turning off spontaneously, then every night, then would only turn on for a moment in the charger before turning off again. Cleaned contacts, left in the charger for days, but last screen I saw said 100% battery. It wasn't a charging issue. Now it won't start at all.

 

Tried everything, every restart procedure, every combination of buttons, a really annoying one that said hold the buttons for 3 minutes. Its dead Jim. It's an ex Versa.

 

Now its conveniently out of warranty I figure at best I'll get a coupon. Been trying to like Fitbit for a long time, but your stuff just doesn't last long enough. Same issue with my Surge. Think its time to move on.

 

 

Moderator edit: subject for clarity

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‎08-30-2019 13:26 - edited ‎08-30-2019 13:29

‎08-30-2019 13:26 - edited ‎08-30-2019 13:29

Hi @SunsetRunner, it's nice to see you again in our Community Forums. 

 

I appreciate your participation in the Forums and sharing the details of the issue you've experienced with your Fitbit Versa screen. Thank you for your efforts to resolve it by charging your device, restarting it and trying every combination of buttons. I am sorry that you are going through this situation, I totally understand how you are feeling as you would like to continue using your device and working on your goals. I've sent your information to the Customer Support team so they can get in touch with you and provide further assistance. You should be getting a reply soon. 

 

I'll be around if you need further assistance. 

 

 

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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