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Versa won't turn on

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‎09-13-2019 16:29 - last edited on ‎09-14-2019 04:48 by Fitbit Moderator

‎09-13-2019 16:29 - last edited on ‎09-14-2019 04:48 by Fitbit Moderator

My fitbit was fully charged and cut off and will not cut back on. I'm so upset as I need it. I use it as a tool while I'm doing therapy with students. I've tried all of the tips on here with no luck!

 

 

Moderator edit: format

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‎09-13-2019 16:40

‎09-13-2019 16:40

Hi, time to contact Customer Support about your problem. Regards kuzibri

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‎09-14-2019 04:48

In response to SunsetRunner

‎09-14-2019 04:48

@jesseduperre welcome to our Fitbit Community! Regarding the screen and charging issues that you experienced with your Versa, I was able to get in touch with our Support team and was told that you contacted them as advised @SunsetRunner.

 

I'm so glad to hear that a solution was provided. Our team will get back to you soon with more instructions. Please keep an eye on your email account.

 

I'll be around if any question arises! 😀

JuanJo | Community Moderator

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