Versa won't turn on

[mewarner]

I went swimming with my Fitbit Versa on a few days ago and it hasn't turned on ever since. At first I thought the battery had died, but I've tried charging it and it won't turn on. Is there any way to fix it? It's supposed to be waterproof.

Moderator edit: updated subject for clarity

[NellyG]

Hi @mewarner  It sounds like the waterproofing failed on yours, unfortunately. I have flagged a moderator to come and help you.

[LizzyFitbit]

Hi @mewarner. Welcome to the Forums. @NellyG, great to see you here and thanks for the heads up! I'm sorry for the delayed response.

@mewarner, thanks for letting me know about your Versa as well for trying to charge it. The Versa was designed to stand up to 50 meters when swimming however, since yours is having this behavior I'd recommend to try the following steps:

1. Clean the gold contacts on the Versa and the charging cable.
2. Charge it one more time making sure to check the alignment and try reconnecting your device to the charging cradle.
3. Try a different USB port or a UL-certified wall charger.
4. Restart your watch to refresh its behavior.

Give it a try and let me know how it goes.

[mewarner]

Hi, I tried all the steps you listed but my Fitbit is still not responding at all. Is there anything else I can do?

thank you!

[LizzyFitbit]

Hi @mewarner. It's great to see you here again!

Thanks for trying the steps suggested in my previous post. You did a great job and since your Versa is still unresponsive, I've contacted our Support team and requested them a case so you can receive further assistance. They'll send you an email shortly with more details.

If you need anything else, don't hesitate to let me know.