Versa won't turn on

[DenverMoney]

My Versa will not turn on. I did the update yesterday and have an android phone. I went to restart my Versa watch cause notifications weren't coming thru and now watch wont turn back on. Any advice??

[SunsetRunner · Accepted solution]

Contact Customer Support.

[egruss]

I have the same problem after update my Vista will not turn back on

[SunsetRunner]

Contact Customer Support.

[bmildon]

Same thing happened tp mine. Started Update then said RETRY and the Fitbit went blank. Now no display whatsoever. Called Customer Service and they will need to send me a new Versa.

[LizzyFitbit]

Hi everyone. It's great to see you here in the Forums and welcome to our new members.

@SunsetRunner, thanks a lot for helping our friends!

@DenverMoney, thanks for taking the time to troubleshoot your Versa and sharing details about its behavior. I've been informed by our Support team that you've created a case and they already provided you with assistance via chat. If you continue having issues, let me know so I can continue working with you.

@egruss, I'm sorry that your Versa is having the same behavior and thanks for sharing that this started after the update. Just to confirm, are you able to see a green light on the back? If not, I'd recommend to try the troubleshooting described here. Let me know how it goes.

@bmildon, thanks for contacting our team prior posting and I'm glad that you'll receive a new watch. I appreciate your efforts and once you receive it, please check this help article so you can set it up in your existent account.

I'll be around if you need anything else.