Versa won't turn on

[Rhondasue13]

My Versa wasn't syncing so I went into settings and shut it down to reset it.  Now it won't power back on.  When I hold the button, the screen stays black.  Also doesn't light up when I put on my charger.  It's only 8 months old.  Any ideas?

[SunsetRunner]

Hi Rhondasue

Is your Versa able to charge when trying using a different USB port or when connecting to a usb wall charger? 

Feel free to restart your tracker:

Fitbit Article

How do I restart my Fitbit Device? 

[DejanV]

I have exactly the same problem. Battery is 100% charged. No response to any button press.

Is there some special way to restart a non-responsive device?

Thanks from Holland!

[SunsetRunner]

Sorry to hear about your precious tracker @DejanV 

Does the issue remains if using a different USB port or when using a usb wall charger?

[DejanV]

USB charger makes no difference. 

[Rhondasue13]

After spending hours reading the forum, I found a solution that worked.  I held the back key (on the left) and the bottom key on the right down until the Fitbit symbol showed, then let them go.  It powered back up.  Hopefully it stays on.  

[SunsetRunner]

Happy that did the trick @Rhondasue13 , *fingers crossed*

@DejanV Sorry to hear your tracker stays unresponsive, feel free to contact the fitbit support team.

Mention what you've tried before to speed things up.

[andipan]

I am having the same exact issue.  Tracker is 8 months old.   Nothing is working.