Versa won’t turn on

[Katz828]

Did factory reset On my Fitbit versa. The screen went black and now cannot turn back on. I have tried the holding the three buttons down for several minutes and nothing happens no vibration no nothing no logo help

[JuanJoFitbit]

@Katz828, welcome to our Fitbit Community. I'm happy to assist you with your Fitbit Versa since it won't turn on or take a charge. By the way, thank you for troubleshooting this issue before contacting our forums.

Please try the troubleshooting steps that are listed in this help article. This article contains steps that you already tried but you can skip them and proceed with the rest.

Keep me posted on the outcome.

[Katz828]

The battery is charged. Was 97% when factory reset. Screen went black and nothing is working to turn back on. Help what else can I do 

Seems others have had this problem with no solution. There has to be someway to get the Versa to turn back on. I have tried several ways that were suggested. Do is this Versa a lost cause. Help please.

Moderator edit: merged reply

[JuanJoFitbit]

@Katz828, I'm sorry for the late response. However, I appreciate the time spent trying the recommended troubleshooting steps.

I was able to get in touch with our Support team and was told that they assisted you via email and provided some instructions. In case the issue persists, please reply to their email and they'll be happy to follow up and assist you accordingly.

I'll be around if any question arises.