Versa won't turn on

[Chloe121]

I have complained about this issue for weeks,you sent me a new one and I tried telling you this one is doing the same thing,and now it wont even turn on I love my fitbit but the last update ruined mine and the one you sent me,please do something to fix this problem dont ignore it your company is much better than that!!

Moderator edit: updated subject for clarity

[MarreFitbit]

Hi there @Chloe121, thanks for stopping by. I apologize for the late response. I am sorry to hear that you are going through this situation. I appreciate your feedback for the Fitbit Versa.

Please note that our main purpose is to avoid negative experiences to our customers, we're always willing to help and provide troubleshooting steps. Then, if the tracker is deemed defective we review eligibility using the one year warranty option.

Additionally, our products are indeed designed and made to last (this goes for each product component) however, there is not an infallible way to ensure that no issues will be present in the long run. Because of this, our Warranty Policy is set into providing as much coverage as we can.

I've seen you contacted our Support Team after posting here and that they have helped you with this. However, our Support Team haven't heard back from you since two days ago. In order for them to address the issue with your Versa, could you please reply back to the email they sent to you? Note that the case was created under the email address you use for your Community profile. 

Let me know if you need further assistance, I'll be around. 

[Chloe121]

I haven't replied because I feel it's a loss cause,I have tried explaining
that the problem is when I shutdown my fitbit at night which I have always
done before,but since update when I shut it down,it could be at 70% it will
go down to half that are even more, which before update it would only go
down alittle, so I have to charge it everytime I shut it down!!but nobody
has the answer,just frustrated since I loved the fitbit.