Versa won't turn on

[kazza10]

I had reset my versa since the time was wrong, but I reset then it wont turn on again. I tried to turn it on with the buttons on the side but it wont turn on. I even tried to disconnect it from my account, please help.

Moderator edit: subject for clarity

[LiliyaFitbit]

Welcome to the Fitbit Community, @kazza10. 

I appreciate your participation in the Forums and sharing that your Fitbit Versa won't turn on. Thank you for your efforts to resolve this and providing the additional details. I recommend following our complete troubleshooting steps in this help article: Why isn't my Fitbit device's battery charging? 

Keep me posted on the outcome.

[kazza10]

Thank you for the advice, but I know none of this are the problem. I might need to get answers like what button you use to get it on or how long you need to push it for. I appreciate your effort for helping me and many others 

[LiliyaFitbit]

Hi @kazza10, thank you for your reply. 

I appreciate your efforts and the additional details. If the device is turned off, you can press the back button until the screen turns on. Since the steps you tried didn't work, I've gone ahead and escalated your case to our Support team, for them to take a deeper look at this. Please keep an eye on your inbox for further instructions.

Let me know if you have any questions.