Versa won’t turn on

[Allonsyemily]

So my versa’s band broke back in September and I never got around to getting a new one until this week. When I went to charge the fitbit it lit up but there was no display. The fitbit screen got kind of warm and i was unable to restart it by pressing the buttons. I wasn’t sure if it was a charger or a fitbit itself thing but I am so sad I hope it isn’t dead dead. 

please help!

Moderator edit: updated subject for clarity

[JuanJoFitbit]

Hi @Allonsyemily, welcome to our Fitbit Community! Regarding the unresponsive display issue that your Fitbit Versa experienced, I appreciate the time spent trying to get this issue resolved before contacting our forums.

I was able to get in touch with our Support team and was told that they assisted you via chat. I'm glad to hear that a solution was provided.

As a side note, I'd like to invite you to visit our Discussions board where you can share your experiences, meet people and create new topics.

Hope to see you in our Fitbit Community more often.