Versa won't turn on

[SunnySWFlorida]

Fitbit,

I could not get the heart rate monitor to work again and took all the necessary steps that troubleshooting had to offer. Final attempt to remedy was the "3 button"/factory reset route. Versa will no longer turn on.  At all. Shows no sign of charging, although was alreadyfully charged. Not under warranty. Has worked perfectly fine until heart monitor stopped and factory reset. Please help. I don't want a discount for a new one, I just want this one to work. Thank you in advance.

Moderator edit: updated subject for clarity

[JuanJoFitbit]

Hi @SunnySWFlorida, it's great to see you in our Fitbit Community. I'm sorry to hear that your Fitbit Versa stopped tracking heart rate and now it won't turn on. I'm also sorry to hear that it's no longer under warranty. By the way, thank you for troubleshooting this issue before contacting our forums.

In order to avoid providing the same information, let me know what troubleshooting steps you have tried. Also, let me know if you have contacted our Support team.

In the meantime, try the troubleshooting steps that are listed in this help article. This may contain steps that you already tried but you can skip them and proceed with the rest.

Keep me posted on the outcome.