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Versa won't turn on

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‎07-20-2020 09:00 - last edited on ‎07-25-2020 06:01 by Fitbit Moderator

‎07-20-2020 09:00 - last edited on ‎07-25-2020 06:01 by Fitbit Moderator

 i did a factory reset  because the time on my fitbit versa changed all by itself and now it won't come back on. i  pushed and held the back and lower button this did not work . can anyone help me please.

 

 

Moderator edit: updated subject for clarity

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‎07-25-2020 06:00

‎07-25-2020 06:00

Hi @anthony1962, welcome to our Fitbit Community! I'd like to follow up and help you with your Fitbit Versa since it won't turn on. By the way, thank you for troubleshooting this issue before contacting our forums.

 

Please let me know if your Versa vibrates when you put it on the charger. In the meantime, try the troubleshooting steps that are listed in this help article. After this, charge your watch for 2-3 hours and see if it comes back to life.

 

Looking forward to your response.

JuanJo | Community Moderator

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