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Versa won't turn on

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‎07-24-2020 01:10 - last edited on ‎07-26-2020 13:29 by Fitbit Moderator

‎07-24-2020 01:10 - last edited on ‎07-26-2020 13:29 by Fitbit Moderator

Hey, i need help with my versa. It suddenly not working, i’ve been using it for thelast 4 months and suddenly its not working. It wont charge and also it wont turn on. And i’m not in the states thats why i cant really bring it to the fitbit store. Thank you and appreciate your help

 

Moderator Edit: Clarified subject

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‎07-26-2020 13:26

‎07-26-2020 13:26

Hi @Yohannes87, welcome to the Community Forums!

 

Thanks for bringing this to our attention and for trying some steps before posting over here. To better assist you with this, can you please let me know if the heart rate sensors are flashing or is your device completely unresponsive? If you haven't already done so, I recommend you to check our help article: Why isn't my battery charging on my Fitbit device? and let me know how it goes. Such article includes a restart process which can be really helpful for this situation

 

Looking forward to your reply.

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