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Versa won't turn on

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‎07-30-2020 11:39 - last edited on ‎07-31-2020 05:52 by Fitbit Moderator

‎07-30-2020 11:39 - last edited on ‎07-31-2020 05:52 by Fitbit Moderator

My fitbit versa is not turning on after I charged it 100% full battery. I also tried to factory reset it while in the charger coz that's  the only time I can do that since every time I remove it from the charger it is not turning on. Hope someone can help me fix the problem.

 

Moderator Edit: Clarified subject

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‎07-31-2020 05:59 - edited ‎10-03-2023 17:16

‎07-31-2020 05:59 - edited ‎10-03-2023 17:16

Hi there @Pechai, welcome to the Community Forums. Thanks for the details shared in your post about your Versa's recent behavior. I appreciate you have already tried to troubleshoot this situation before reaching us.

At this moment, the limits of what we can do for you here on the public community forums for the issue you're experiencing have been reached, so I've contacted our Support Team on your behalf to look into this issue further and provide you with some options. Please keep an eye on your email inbox for further instructions. Note that due to recent events affecting our operations, support options are limited and wait times are longer than usual.

Maria | Community Moderator, Fitbit


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