Versa won't turn on

[AnjC]

My fitbit logo will come on when I place it in the charger and only for 10 seconds before turning off again.  This routine will occasionally repeat itself. 

As soon as I take it off the charger I get nothing.  I tried holding down all combinations of buttons to no avail.

This happened shortly after an update.

Moderator Edit: Clarified subject

[MarreFitbit]

Hi there @AnjC, welcome to the Community Forums. Thanks for the details provided in your post about your Versa's screen behavior. I appreciate you've already taken the time to troubleshoot your watch prior to posting here. I'll be glad to continue assisting you. 

In order for me to better assist you with this, please let me know if you've tried the suggestions below: 

1. Check in the Fitbit app if your Versa is still syncing, if so, try changing the clock face to a different one by following these steps: How do I change the clock face on my Fitbit device?. The steps are done through the Fitbit app, do not worry if you cannot see anything on the screen for this process. 
2. Please confirm if you've restarted your device by following the steps from this help article: How do I restart my Fitbit device?

If the suggestions don't work and your watch doesn't vibrate when you connect it to the charger, it may not be having a good connection with it so your watch may haven't had the chance to get fully charged. Therefore, it won't turn on. So, please try these recommendations: 

• Clean the charging contacts on the back of your device and the pins on your charging cable using the instructions in How do I clean my Fitbit device?
• If the error "insufficient power source" appears on your device's screen, remove other devices plugged in to your power source, or plug your device in to another source.
• Try a different USB port or a UL-certified wall charger.
• Check the alignment and try reconnecting your device to the charging cable. For more information, see How do I charge my Fitbit device?
• Restart your Fitbit once again. For more information, see How do I restart my Fitbit device?

I'm looking forward to your response, keep me posted.

[AnjC]

When I put the fitbit on the charger now.  It flashes 0% then goes away.  It continues to do that and it does not look like it's charging. I cleaned the connectors and still no luck.  I have also tried resetting the device multiple times.

[Anish14]

Mam same problem with my watch, it just happened yesterday ,I think we both have the same problem and iam a 15 year old child ,can you guide me what should I do next

[MarreFitbit]

Hi there @Anish14, welcome on board. Thanks for letting me know that your Versa is also not turning on. In order to better assist you, please confirm if you've already tried the recommendations I shared here.

Hey @AnjC, thanks for getting back and for the update. I appreciate you had followed the tips and recommendations provided above. Since this sounds a bit more serious, I've created a support case on your behalf - you should receive an email from Customer Support at the email you used to register with the Community forums. Note that we may take a bit long to get back to you since due to recent events affecting our operations, support options are limited and wait times are longer than usual. If you have any questions, don't hesitate to let me know. 😉

[Anish14]

I tried everything and I also contacted in Fitbit chat but also it didn't
work and it's very new how can this happen? And they registered my case
even and they didn't reply after please respond to me and guide me

[MarreFitbit]

Hi there @Anish14, thanks for the update and for trying the suggestions I provided above. I've seen your support case and I saw that our team offered a replacement. If you have any questions about the resolution of your case, feel free to contacted them back for further explanation or you can check our warranty policies here for a better understanding of the information that they provided to you.

Let me know if there's anything else I may do for you in the meantime.