Versa won't turn on

[Anchal]

My Fitbit Versa display isn't coming on. I've charged and tried pressing the Back+ lower button together but that doesn't seem to work either . Not sure what the reason is , it's only a year old. Need help here. 

Moderator Edit: Clarified subject

[MarreFitbit]

Hi there @Anchal, welcome to the Community Forums. Thanks for the details shared in your post about your Versa's screen behavior. I appreciate you've taken the time to troubleshoot your watch prior to posting here, I'll be glad to continue assisting you. 

In order for me to better assist you with this, please confirm if you've tried the steps below:

1. Check in the Fitbit app if your Versa is still syncing, if so, try changing the clock face to a different one by following these steps: How do I change the clock face on my Fitbit device?. The steps are done through the Fitbit app, do not worry if you cannot see anything on the screen for this process. 
2. You've restarted your watch by following the steps from this help article: How do I restart my Fitbit device?

If the above steps don't work, at this point I recommend doing a factory reset (before doing so, make sure to remove your watch from your Fitbit account): 

1. On the device, hold all three buttons for about 10 to 12 seconds. 
2. When the Fitbit logo disappears, quickly release the bottom right button, continuing to hold down the left and top right buttons (releasing the bottom right button as soon as the logo disappears is time sensitive). 
3. When the device vibrates, release all buttons. 
4. Wait for approximately 1-2 minutes while the device clears all data. Eventually, the Fitbit logo appears and the device boots and displays Fitbit.com/setup.
5. When the device successfully resets, please use the normal out of the box process of updating the firmware. You can check: How do I update my Fitbit device? for more details. 

Take in consideration that a factory reset deletes any stored data, which includes all data that hasn't synced to your Fitbit account and your applications, alarms, etc. 

I'm looking forward to your response, keep me posted. 

[Anchal]

Hi,

Thank you for your help. In fact, I tried your suggestions but I guess my watch display is gone cos I don't see anything on the screen even after charging it and turning it on. I know it's on as my alarm rang but there was nothing on the screen, I realised with the alarm vibration. Is the display replaceable?

[MarreFitbit]

Hi there @Anchal, thanks for getting back and for the update. I appreciate you had followed the tips and recommendations provided above. Please note the screen is not replaceable. Since this sounds a bit more serious, I've created a support case on your behalf - you should receive an email from Customer Support at the email you used to register with the Community forums. Note that we may take a bit long to get back to you since due to recent events affecting our operations, support options are limited and wait times are longer than usual. If you have any questions, don't hesitate to let me know. 😉