10-12-2020
16:34
- last edited on
10-13-2020
11:09
by
JuanJoFitbit
10-12-2020
16:34
- last edited on
10-13-2020
11:09
by
JuanJoFitbit
for the past week I noticed that my Fitbit Versa started to lag. Every time I went on it to either clear notifications or check something else, the screen kept turning on and off.
the other day it turned off completely (it was fully charged) and has not turned back on since. I purchased it in December 2018. What can I do to get it fixed?
Moderator edit: updated subject for clarity
10-13-2020 11:08
10-13-2020 11:08
Hi @Linditaalito1, welcome to our Fitbit Community. I'm sorry to hear that your Fitbit Versa turned off and now it won't turn on at all.
I would just like to know if your Versa vibrates when you put it on the charger. In the meantime, try the troubleshooting steps that are listed in this help article. After this, charge your watch for 2-3 hours and see if it comes back to life.
Keep me posted on the outcome.
10-13-2020 12:51
10-13-2020 12:51
10-13-2020 13:28
10-13-2020 13:28
Hello, that has happened to me before and I plugged it in for 2 days because it was completely dead. If that doesn't help you can also try pressing the home button and the bottom right button and then letting go and holding it down. Your Fitbit should rest.
10-13-2020 13:35
10-13-2020 13:35