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Versa won't turn on

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‎03-09-2021 05:59 - last edited on ‎03-15-2021 11:55 by Fitbit Moderator

‎03-09-2021 05:59 - last edited on ‎03-15-2021 11:55 by Fitbit Moderator

Went swimming with my Versa Sunday night. Got out of pool...Versa screen stopped working, but green light still blinking on back. Next morning...nothing! DEAD. I charged it, tried the 3 button restart...nothing. Let is charge all night..still nothing. Last night tried charging it again, and I was in very dark room and could see the screen illuminate, but still black. I can feel it vibrate when I put it on charging dock, but no green light on back and no connection to the app. Customer Support NO HELP!!!

 

Moderator Edit: Clarified subject

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‎03-15-2021 11:54

‎03-15-2021 11:54

Hello @LdyFFighter, your participation here in the Community Forums is appreciated.

 

Thanks for bringing this to our attention and for the details that were shared, your effort troubleshooting your device before posting over here is also appreciated. To better assist you with this, can you please let me know if the heart rate sensors are flashing or is your device completely unresponsive? If you haven't already done so, I recommend you to check our help article: Why isn't my battery charging on my Fitbit device? and let me know how it goes. 

 

Looking forward to your reply.

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