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Versa won’t turn on

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‎08-16-2021 19:19

‎08-16-2021 19:19

My Versa was working perfectly fine but now it won’t turn on. I tried charging it and I tried using the buttons to reset it but the screen is still black. 

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‎08-19-2021 11:47 - edited ‎10-25-2023 17:07

In response to Henny007

‎08-19-2021 11:47 - edited ‎10-25-2023 17:07

Hi there, @IsabellaMancini @Henny007. Welcome to the Community Forums. Thanks for trying to troubleshoot the issue with your Versa Smartwatches before reaching out. I understand where your concern is coming from. 

Since the restart you tried hasn't worked, please try to change your clock face. If this fixes the issue, you can change your clock face back to the original clock face. 

Hope that helps. 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...

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‎08-17-2021 00:46

‎08-17-2021 00:46

I’m having exactly the same issue this morning. 

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‎08-19-2021 11:47 - edited ‎10-25-2023 17:07

In response to Henny007

‎08-19-2021 11:47 - edited ‎10-25-2023 17:07

Hi there, @IsabellaMancini @Henny007. Welcome to the Community Forums. Thanks for trying to troubleshoot the issue with your Versa Smartwatches before reaching out. I understand where your concern is coming from. 

Since the restart you tried hasn't worked, please try to change your clock face. If this fixes the issue, you can change your clock face back to the original clock face. 

Hope that helps. 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
Best Answer
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