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Versa won't update

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‎08-20-2020 18:58 - last edited on ‎08-21-2020 06:52 by Fitbit Moderator

‎08-20-2020 18:58 - last edited on ‎08-21-2020 06:52 by Fitbit Moderator

My fit bit versa got stuck in the middle of the installation of the update it reaches the first point of the logo and stays there it does not move, it should be noted that the fitbit is new so it was the first update that someone had passed it and you were able to salute it and try restarting it and do the same again
Versa

 

Moderator Edit: Clarified subject

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‎08-21-2020 06:56 - edited ‎10-03-2023 17:34

‎08-21-2020 06:56 - edited ‎10-03-2023 17:34

Hi there @Agustincarreno, welcome to the Community Forums. Thanks for the details provided about the difficulties you're having to update your new Versa. I'll be glad to help you with this. 

If you haven't done so yet, I'd recommend trying the troubleshooting steps provided in this help article: Why can't I update my Fitbit device? 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...

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‎08-21-2020 06:56 - edited ‎10-03-2023 17:34

‎08-21-2020 06:56 - edited ‎10-03-2023 17:34

Hi there @Agustincarreno, welcome to the Community Forums. Thanks for the details provided about the difficulties you're having to update your new Versa. I'll be glad to help you with this. 

If you haven't done so yet, I'd recommend trying the troubleshooting steps provided in this help article: Why can't I update my Fitbit device? 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
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