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Versa wont sync in challenges

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‎07-18-2019 02:41

‎07-18-2019 02:41

Please help Fitbit Versa doesnt sync in the challenges. But syncs on the dashboard......

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5 REPLIES 5

‎07-23-2019 16:25 - last edited on ‎03-13-2025 07:25 by Fitbit Moderator

‎07-23-2019 16:25 - last edited on ‎03-13-2025 07:25 by Fitbit Moderator

@celeste.veldman, welcome! Thanks for being part of our Community! Sorry for the delay in my reply.

Let me help you with your missing steps on your Challenges. Try logging out from the app, restart your phone and log back in. Make sure you have a strong internet connection and try between wifi and mobile data to sync your Versa. Also check that you don't have any manually logged activities as these won't reflect on the challenges. You can read more about challenges here.

Let me know how it goes.

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

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‎07-23-2019 17:20 - edited ‎07-23-2019 17:21

‎07-23-2019 17:20 - edited ‎07-23-2019 17:21

Having the same situation and have done all they say to do to fix it. Nothing

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‎07-23-2019 17:36

In response to AlvaroFitbit

‎07-23-2019 17:36

I just tried what you said and it did not make a difference 

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‎12-20-2019 17:15

In response to AlvaroFitbit

‎12-20-2019 17:15

I've tried everything, removed and reapplied the ap. Upgraded the ap

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‎12-26-2019 16:44

In response to Blondetop

‎12-26-2019 16:44

A lot of people I know with Fitbit are complaining.
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