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Versa working only when plugged into charger

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‎04-07-2020 20:03 - last edited on ‎04-15-2020 17:02 by Fitbit Moderator

‎04-07-2020 20:03 - last edited on ‎04-15-2020 17:02 by Fitbit Moderator

Fitbit Versa turned off when still 60%charged. Will not turn back on. When put on the charger, comes on and shows data but as soon as it’s taken off, it closes and will not go on. If back and side button are pressed, will show symbol but this disappears as soon as the buttons are released. 
This is the fourth Fitbit device with which I have experienced problems. This is the second Fitbit Versa that has been problematic. There is a problem most weeks with synching or the like. It will be my last! 

 

Moderator edit: Subject for clarity 

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5 REPLIES 5

‎04-15-2020 17:00

‎04-15-2020 17:00

Hi @Sandgroper, welcome to the Community Forums! Sorry for the delay in responding your post.

 

Thanks for bringing this to our attention and for the details that were shared, I understand how frustrating this matter can be for you. To better assist you with this, can you please let me know if the heart rate sensors are flashing or is your device completely unresponsive? If you haven't already done so, I recommend you to check our help article: Why isn't my battery charging on my Fitbit device? and let me know how it goes. Such article includes a restart process which can be really helpful for this situation.

 

Let me know if you have any additional questions, I'll be here.

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‎08-10-2020 20:23

‎08-10-2020 20:23

Hi there. I am experiencing the exact same issue. How can I get my Versa to turn on when off the charger 

 

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‎08-11-2020 20:33

In response to Alicia83

‎08-11-2020 20:33

Hi @Alicia83, welcome to the Community Forums!

 

Thanks for your post, I'm sorry to know that you're experiencing the same issue. Before we can move on, can you please confirm that you tried the steps from my previous post? 

 

I'll be waiting for your reply. 

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‎08-11-2020 20:45

In response to RicardoFitbit

‎08-11-2020 20:45

hi @RicardoFitbit I sure have!! It's completely **ahem** itself 😞

 

I feel so lost now 

 

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‎08-12-2020 15:47

In response to Alicia83

‎08-12-2020 15:47

Your update is appreciated @Alicia83.

 

Thanks for troubleshooting your Versa before posting over here. Our Customer Support team was contacted on your behalf to receive further assistance directly with them, please check your email inbox soon because they'll contact you to get you back on track.

 

I'll be here if you need anything else. 

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