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Versa working only when plugged into charger

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‎07-27-2020 10:26 - last edited on ‎07-28-2020 15:55 by Fitbit Moderator

‎07-27-2020 10:26 - last edited on ‎07-28-2020 15:55 by Fitbit Moderator

My versa will not turn on. If I leave in charge it will turn on and it shows 100% charge. As soon as I take it out of charger screen goes black. I've tried to restart and reboot and it will not respond. 

 

Moderator Edit: Clarified subject

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‎07-28-2020 15:54 - last edited on ‎07-15-2025 05:45 by Fitbit Moderator

‎07-28-2020 15:54 - last edited on ‎07-15-2025 05:45 by Fitbit Moderator

Hi @AdamShaw36, welcome to the Community Forums!

Thanks for bringing this to our attention and for trying some troubleshooting steps before posting over here. Let me share with you that our Customer Support team was contacted on your behalf to provide you further assistance with the difficulties you're currently experiencing. Please keep an eye on your email inbox because they'll be in touch with you pretty soon.

In the meantime they contact you, let me know if you have any additional questions.

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‎07-29-2020 04:21

In response to RicardoFitbit

‎07-29-2020 04:21

Thank you!
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‎07-29-2020 12:30 - last edited on ‎07-15-2025 05:45 by Fitbit Moderator

In response to AdamShaw36

‎07-29-2020 12:30 - last edited on ‎07-15-2025 05:45 by Fitbit Moderator

You're welcome @AdamShaw36.

Please do not hesitate to contact me back if you require further assistance in the future or if you have any additional questions for me to answer, I'll be here ready to help you out. 

Thanks for being part of the Fitbit family, it was a pleasure to assist you.

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