Versa working perfectly now

[Karlee808]

Hi, sorry if this is a duplicate but I couldn't find my original post. I got my Versa in late 2018 and earlier this year it wasn't holding a charge for longer than a day. I contacted fitbit and all they told me was it was out of warranty and emailed me a 25% discount to use on their website to purchase another one. I wasnt ready to buy a new one because I think they should be lasting longer than 1-1/2 years. So I reset it to factory default and it was working better. Then after about a  month it wouldn't charge.  I cleaned the contacts on charger and watch but still nothing. I purchased a new charger hoping that was the problem instead  of  the watch. Thankfully it charged quickly to 100% on 5/26 and is still on 46% today.  So before you run out and buy a new one try resetting it. Hope this helps someone.  Have a great day and stay safe.   Aloha!

[JuanJoFitbit]

Hi @Karlee808, it's great to see you in our Fitbit Community! I'm sorry to hear that the battery of your Versa was draining fast. I totally understand how you feel about this and we appreciate your feedback since this helps us to keep improving.

However, I'm glad to hear that you managed to get the issue resolved and thank you for sharing the steps you followed.

As a side note, I'd like to invite you to visit our Discussions board where you can share your experiences, meet people and create new topics.

Hope to see you in our Fitbit Community more often.