Versa works but screen is blank

[Savrone]

After perfectly working these past couple years my screen has suddenly gone completely black. I've gone through all the suggestions on resetting the watch and still no joy. The device still seems to be working, it still syncs to the app, tracks my heart rate, and vibrates on touch but there is nothing on screen. No logo on reset and updating the clock face doesn't help. I suspect at this point the screen just doesn't work any more but any advice would be appreciated!

[Hgeorge]

That is also the response I got!

[PatrickThomas]

Me too. I went from having to charge every 5 days or so and now it won’t hold a charge. 2 hours ago it was 100%, now 12% on app, black screen on watch. I’d say this started two days ago. 

[IraDennis]

To clarify, my Versa 2 was plugged in, not in use for at least eight weeks.  When I tried to use it in late April the face was blank, would not wake up no matter what I tried.  I applied the latest firmware in an attempt to resolve the issue, to no avail.  The problem existed before I successfully applied the firmware update.  It still records activity and syncs properly to the app on my iPhone.  If I force a restart, the logo appears for a few seconds, then it goes back to blankness.

[EmilyRut]

On Monday, May 3rd, mine did 'sorta' the same as some have mentioned...it started vibrating and switching through the different screens rapidly as I just sat and watched (thinking 'what in the what'?). Since then my screen isn't blank, but it is completely non-responsive no matter how many times I have turned it off and on, changed the watch face, all the normal "resets', etc.

[chewy1664]

Mine is the same, started yesterday. Screen is blank most of the time if it comes on its unresponsive. It’s just over 2 years old. I’ve had it with Fitbit now. Will be replacing it with something else. 

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I’ve now changed screens, tried 3 different ones and it seems to have come back to life! Hopefully it’s fixed.

[Angjones]

Where did you get the screen replaced and how much did it cost? 

[Jmiss59]

Sadly have a black screen this morning too. Mine is only about 6 months old, upgraded with their discount when my previous 1 year old fit bit screen went faulty. Not feeling optimistic reading all these message on here. 😟

[Pinkwaterlily]

I'm also having the same issues.  Black screen, yet it was working perfectly about a few days ago. No luck trying to reset it. 😕

[chewy1664]

Sorry when I said screens, I meant the changeable clock faces. I switched between 3 and it started working again.

[LilKim80]

So I decided to go through their support on Twitter rather than email. The blank screen wasn’t a huge issue as much as the serious delay and my battery wasn’t even lasting a full day. Through Twitter they respond faster than I could- asked a few questions and since I hadn’t had it a year, they are shipping me a replacement. Had the confirmation the same day and tracking shows I should get it tomorrow. They did indicate a network/system upgrade issue. 

[Jmiss59]

I have spoken to Fitbit and get the usual, we can replace with a new one or your can have 50% off an upgrade.  I have had 2 fitbit charge 2's replaced, got a new Fitbit charge 3 which also went faulty and so upgraded for an extra £85 to Versa 2 which is 4 months old so younger than I first thought.  Compensation offered a free extra strap...😡

[EmilyRut]

As an update to my post yesterday, I spoke to customer support. We tried to do a reset and it wouldn't, found out my Versa 2 is still under warranty so they are sending a replacement. 

[DonL2020]

a restart worked for my blank screen issue.

[Saintren1]

Same issue, it kept vibrating and opening menus then went blank. Tried to reset umpteen times then decided to try and start from new by deleting the device and reinstalling. Whoops, can't see the code to pair it! I'm currently engaging with Fitbit UK and Ireland on Facebook....

[Naomi_T]

Same here.  Except my will not sync.  

[lehunt2012]

I’m having the same issue. Contacted customer support and received a 35% discount for a new one. Thanks, fitbit 🙄

[svmorley]

I did try contacting Fitbit with variable success (chat wasn't available, email support no longer supported and I got disconnected from chat). They recommended I change the clock face to a Fitbit supported one. I was actually already using a Fitbit clock face, but did change it with no apparent success. I meant to get back to them, but just didn't get around to it.  However, after 3 days of the grey screen, it suddenly started working with the new clockface. I'm not sure if it's permanently back, but a pleasant surprise. I hope this is the case for some of you too!

[Saintren1]

So an update, I've contacted Fitbit support, mentioned the issues posted here and pointed out that although it may be a small number there is no coincidence that it's all happened at once. Got an email from support saying my device is under warranty so they've sent me a returns label and will replace mine. I'm not sure mine is under warranty so I'd advise to keep trying to get them to offer a satisfactory conclusion, not great customer service but personally as long as it's sorted I'll waive that!

[EVANSREE]

I have a black screen as well. I contacted customer support and watched countless YouTube videos to fix it. Nothing works. I too received the 35% discount from FItBit for another device. I am leery of purchasing another device that will break soon after buying it though.

[LilKim80]

Sent from my iPhone