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If you have done a factory reset then you will need to go through the initial set up again. In your app go into the account section and select "set up a device". Once the setup is complete it will hopefully connect and sync again. If not, the syncing issues may be caused by another problem. If this is the case, let us know.
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Fitbit Product Experts Alumni are retired members of the Fitbit Product Expert Program. Learn more
As it's not connected to your account it won't show or do anything else until the setup completes. As you can't do that you might want to talk to customer support via contact.fitbit.com
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