Versa

[Foxy73]

I’m so frustrated I have 3 versa and none of them are working properly 1 not syncing, 1 not even switching on and last one frozen screen, can any of them be repaired as I think all of them are out of warranty, or do I just upgrade???

[Guy_ · Accepted solution]

Try taking the best one [though the other faulty ones may be resolvable] and concentrate on solving its problem.

• Shutdown the watch you want and remove its bluetooth entry for it and any of the others from the phone.
• Logout of the Fitbit App and Restart the phone.
• Make sure that any other bluetooth devices are at least 30 feet away.
• Place the watch on the charger till it starts.
• Log back into the Fitbit App, and then go to the home screen on the phone, a popup notification should appear, click on it and patiently follow the prompts.

You can see the pictures in this link

[Foxy73]

I’ve tried all of that and still not syncing properly, just wondering if it’s worth upgrading or looking at alternative supplier.

[Guy_]

You can also try removing the device from your account, clearing the cache and force stopping the App. or reinstalling for iOS.

In Android phone Settings *

Apps

Fitbit

Storage - clear cache [not data]

Force Fitbit shutdown

[though it doesn't seem to fully]

Log back in to the Fitbit app

*Quick Shortcut: Press and hold the Fitbit launch icon, then App info [on some phones]

Or for IOS uninstall/reinstall the Fitbit App, and redo all notification setup.

Then shutdown the watch and restart the phone again, restart the watch on the charger and in the Fitbit App do + Set up a Device.

Note. The original Versas are normally the most reliable currently, if you can fix it so much the better.