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‎08-19-2020 13:51

‎08-19-2020 13:51

will not charge.  Had for 2 years.  Never wet. Like every 2 years they go dead, why? Been in fitbit since 2012. Help?

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‎08-19-2020 14:18

‎08-19-2020 14:18

Hi @Cheyennered10,

 

Are the contacts clean on both the charger and the device?  If they are, I would consider contacting Support and then asking for a battery test.  You can find the link at the bottom of the page.  Be prepared to send in proof.

 

I have a suspicion that what you're experiencing has something to do with either the charger or battery.

Kristen | USA Cruising through the Lifestyle Forums

one cruise ship at a time!
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‎08-19-2020 16:28

In response to DramaQueenDiva

‎08-19-2020 16:28

Thank you for your help. Yes I have done that and also purchased a new charger Sent from my Sprint Samsung Galaxy S10.
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