Versa2-Exercise-"Connecting" Problem

[SunsetRunner]

Hi 

I have a Versa 2 paired with an Android (Huawei P30). I have no issues pairing the phone with any other bluetooth device. When I select the Versa 2 exercise mode and any related exercise category the watch attempts to connect with my phone (to secure GPS) but this connection is very erratic and mostly unsuccessful  ..watch just states "connecting". If I run a simple test case with the phone 5cm from the watch it can take 2min+ to connect but mostly does not connect at all. If the watch does connect and you end the exercise and immediately attempt to log a new exercise the watch does not recall the connection and the problem persists. I also find the watch will loose the connection frequently after connection. I have restarted both phone and watch and no joy with this Versa 2. 

[Rich_Laue]

This isn't a pairing problem @SunsetRunner. the Fitbit app should have paired the tracker to your phone. However let's check your phones Bluetooth and make sure that the tracker is an approved device, if so then restart the phone. 

[SunsetRunner]

Hi Rich

The Versa 2 does Pair with phone through the initial setup - that's not the issue. The problem is when entering exercise mode Versa2 requests a connection to the phone to source GPS position.  As per example https://www.youtube.com/watch?v=kzFS3xL_g2s I find the versa 2 success rate very low to go from "Connecting" to "Connected" state. It also tends to loose phone connection during the ride (yet to get a 100% success rate with GPS tracking). Resetting the phone / watch has not helped 

[SunsetRunner]

Problem Solved ! 

[Rich_Laue · Accepted solution]

@SunsetRunner if one of the responses above helped solve your problem, please mark it as the best answer. 

If on the other hand you where able to resolve the issue in another way. Please describe the fix so you can mark your post as the best answer. 

Either way it will help others who may have the same problem. 

It also would be very helpful to edit the first post and include your phone model in the subject. 

[SunsetRunner]

How did you fix it?  I'm having that same problem