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Versa2 has suddenly stopped working

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‎12-24-2020 18:35 - last edited on ‎12-25-2020 09:37 by Moderator Alum

‎12-24-2020 18:35 - last edited on ‎12-25-2020 09:37 by Moderator Alum

My Versa 2 has suddenly stopped working for no reason. I have tried to reset by pushing the back button and nothing. It is fully charged.

Screen is blank. The app no longer recognises the device.

 

When it happened there was a whirring noise and vibrations. I charged it and then it got really hot, so I unplugged it. I recharged it later that night and it was ok but this morning it still won't reset.

 

 


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‎12-25-2020 09:36

‎12-25-2020 09:36

Welcome to the Fitbit Community forums @Andrew1966. 

 

Thank you for sharing all this information about what you've been experiencing with your Versa 2 and confirming that you already tried a few troubleshooting steps. 

 

I've gone ahead and sent your information to the Customer Support team for further assistance, so you should be getting a reply soon. Keep an eye on your inbox. 

 

Let me know if  you have further questions. 

Davide | Italian and English Community Moderator, Fitbit


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