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Versa2 initial setup

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‎01-22-2023 21:32

‎01-22-2023 21:32

I am setting up a new Versa 2. I leads me to enter a 4 digit pin but nowhere have I set one up on the watch. The one for my phone does not work. Anyone have any ideas where I find it or how to get past this step?  I security tape on the box was folded over so it might have been a return item from Amazon. I am just hoping there is a way around it before I just return for exchange.

 

Thanks for any help or ideas

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‎01-22-2023 22:17

‎01-22-2023 22:17

Hi @Timconcern  you should receive that four digit number on your phone and you put it into your app as part of setting up. Click to learn how to set up.

Stepping in the U.S.A. since September 2013. Android 14

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‎01-23-2023 05:45

In response to Odyssey13

‎01-23-2023 05:45

Where would I receive it on my phone? I just have blank lines with a number pad on both devices..  I have an IPhone SE if it matters. 

Thanks

Tim

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‎01-23-2023 06:04

In response to Timconcern

‎01-23-2023 06:04

To be specific the device says to use phone to unlock it. And the phone says to use the four digit code displayed on the device. 

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‎01-23-2023 06:05

In response to Timconcern

‎01-23-2023 06:05

@Timconcern  is this a new to you device or a new out of the box Fitbit? Sounds like someone may have set it up before for you to be getting that message.

Stepping in the U.S.A. since September 2013. Android 14

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‎01-23-2023 06:09

In response to Timconcern

‎01-23-2023 06:09

@Timconcern Normally you would go to add device in the app settings, choose Versa 2. The app should look for the watch and when they connect, you get the code. In the meantime, chat support is really quick, you could likely be on your way in 5 minutes rather than waiting back and forth here on the community forum. 

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‎01-23-2023 06:25

In response to MarkMM

‎01-23-2023 06:25

Just called customer service this device has been paired with a device before me apparently Amazon sold a returned device to me as new.  Returning for exchange as I type.  

thanks for the help everyone

 

Tim

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‎01-23-2023 06:56

In response to Timconcern

‎01-23-2023 06:56

@Timconcern  glad you're getting this exchanged. Amazon is good at taking care of such things. We'll be here when you get your replacement. 

Stepping in the U.S.A. since September 2013. Android 14

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‎01-26-2023 08:54

‎01-26-2023 08:54

Thanks everyone!  The new one arrived and immediately had a number sequence on screen!  Very easy to setup when not already set up. 

have a good fay

 

Tim

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‎01-26-2023 09:31

In response to Timconcern

‎01-26-2023 09:31

Wonderful news @Timconcern and thanks for sharing that with us.

Stepping in the U.S.A. since September 2013. Android 14

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