Versa2 will not recieve text messages

[1lashay]

I have checked all notifications on my Samsung s10plus, but I am not receiving any text messages on my fitbit versa2. I am receiving calls. Please help.

[JuanJoFitbit]

@1lashay, welcome to our Fitbit Community. I'm happy to assist you with your Fitbit Versa 2 since it's not receiving text notifications even though you have made sure that the notifications are on.

Please follow the troubleshooting steps that are listed in this help article. After this, monitor the notifications and see if the issue gets fixed.

Keep me posted on the outcome.

[blackhawk]

did not work

[JuanJoFitbit]

Hi @blackhawk, thank you for getting back and trying the recommended troubleshooting steps. Since the issue persists, let me go ahead and forward your case to our Support team so they can investigate further and provide a solution. You will receive an email from them soon.

I'll be around if any question arises.