Verse not syncing weight

[Par-par]

I have the versa synced to my iPhone and everything carries over except my weight. I can enter the weight on the versa but it doesn’t carry over to the app and now I can’t even enter it on the versa as it says I’ve reached the max input and please sync to app. What am I supposed to do now?

[Marrrmaduke · Accepted solution]

@Par-par Try logging out and back in to Fitbit mobile app with a reboot of your phone and versa (press and hold the left and bottom right buttons until fitbit logo appears). Sync several times. If this does not help, reinstall fitbit app, reboot both devices, place versa in the charger and sync several times.

[JuanJoFitbit]

@Par-par It's great to see you in our Fitbit Community! I'm sorry to hear about the difficulties you've experienced with your Versa when trying to log your weight.

I want to follow up on this and would like to know if the issue persists or if it got resolved after following the great troubleshooting steps that shared @Marrrmaduke.

If @Marrrmaduke's post fixed the issue, please mark it as a solution.

Looking forward to your response! 

[Par-par]

I tried this several times with no luck. Removed app twice, restarted both devices numerous times, sync’d them numerous times and still nothing.

No the suggestions did not resolve the weight sync issue.

moderator edit: merged reply

[SunsetRunner]

Hi, it all the above suggestions did not work for you, the only thing that's left for you is to perform a Factory Reset. Please relalize that after this procedure, you will need to setup your Versa all over again with your mobile device, cause it acts as being brand new and still being in the box. Good luck. Click the link and the entire procedure is explained there. 

[Par-par]

Did a reset on it and it seems to be acting different so it looks like it is working now.  Thank you much

[JuanJoFitbit]

@Par-par I'm sorry for the late response. However, I'm so glad to hear that your Versa is working properly now. Thank you for posting the update here.

I'd like to invite you to visit our Discussions board where you can share your experiences, meet people and create new topics.

Thank you for your contribution my friend @SunsetRunner! 

Hope to see you in our Fitbit Community more often! 

[Julieh143]

I enter my weight on the app on my phone but it doesn’t show on my versa lite 

[Gabbrielli]

I've had a hard time with my fitbit since I got it, resetting, rebooting, you name it. I've done a factory reinstall by myself and many different types of reboots, and app deinstallations and reinstallations. When Again my walking wasn't recorded properly - I called Fitbit. He had me do another factory reinstall, as well as deinstall the App and reinstall it. Now it not only doesn't track right, but the watch doesn't know my weight while the App does. I again tried rebooting, logging out, rebooting the phone. The watch IMO doesn't respond properly - sometimes refusing to scroll, and is now broken in a new way (no weight)  after doing everything with your company over the phone.