Hello @LG
I understand your Versa 2 isn’t tracking your data. I peeked at some of your previous post and saw that yesterday you said in another post that you went to restart your Versa 2 but it looks like you did a factory reset instead.
Hopefully I can get you back up and running again. I’m going to set your Versa 2 up again as a new device. You will not lose any of your previous data as it is held on the Fitbit servers. But, you will however lose any data that occurred “after” your last successful sync.
To set your Versa 2 up again as a new device please follow these steps closely:
- Remove the Versa 2 from the Bluetooth settings. (Tap forget device if on iOS or unpair if on Android) If your Versa 2 is not showing on your Bluetooth at all proceed to step 2
- Turn off other nearby Bluetooth connections.
- Check if the Fitbit App is updated
- Log out of the Fitbit App and now restart your phone
- Restart your Versa 2: https://help.fitbit.com/articles/en_US/Help_article/1186.htm
- Log into the Fitbit App as you normally would then tap your profile picture, then scroll down and tap Set Up a Device.
- Select the Versa 2 and follow the onscreen instructions. When asked if you want to replace the Versa 2 say yes.
😃 I hope this provides you with a solution and gets you back up and running again. Please come back and let me know how it went.
