Vista not holding charge

[Scoope]

My Vista is just around 1yr old. In the last few weeks it will only hold a charge for less than 24hrs. Nothing has been changed over the year. Reading other comments, this seems to be a problem around 1yr. I've disabled almost everything but what is the purpose of the Vista if I can't use the options it is supposed to provide? Has anyone had any luck in remedying this issue?

[SunsetRunner]

Hi, restart your Versa 4-6 times in a row by pressing and holding the left and right lower buttons together untill you see each time the Fitbit logo and release the buttons. 

[Scoope]

Thank you. I've done that and will see how it goes.

[Scoope]

Did 6 resets. Recharged to 100% at 11:00pm. At 8:30am it was at 69%. 😞

[SunsetRunner]

Hi, contact Customer Support about it and ask for a battery test. Also mention that you already tried to fix the problem by doing the "restart procedure". Good luck!!

[JuanJoFitbit]

@Scoope Welcome to our Fitbit Community! Regarding the battery draining issues that your Fitbit Versa is experiencing, I'd like to forward your case to our Support team since the issue couldn't be fixed after trying the troubleshooting steps that you tried and @SunsetRunner recommended.

You will receive an email from our Support team soon.

Let me know if you have any doubts! 

[Scoope]

Thank you Fitbit for the awesome customer service!

[JuanJoFitbit]

@Scoope You are very welcome! I'm glad to hear that we could help.

I'd like to invite you to visit our Discussions board where you can share your experiences, meet people and create new topics.

Hope to see you in our Fitbit Community more often!