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Walks show zero time and km since update

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‎01-31-2020 16:54 - last edited on ‎02-02-2020 17:46 by

‎01-31-2020 16:54 - last edited on ‎02-02-2020 17:46 by

My last 2 days of walks show that I walked for zero min and zero km.

 

I walked over an hour each time. 

 

How do I fix this?

 

 

Moderator edit: subject for clarity

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‎02-02-2020 17:45

‎02-02-2020 17:45

Hi @hockeymom29, it's nice to see you again in our Community Forums. I am sorry for the delayed response.

 

I appreciate your participation in the Forums and sharing that your walks show zero min and zero km while you walked over an hour. I recommend restarting your watch by following the steps from this help article: How do I restart my Fitbit device? If the issue persists, please let me know if you used the Exercise app to track your walk or let your device to automatically recognize your activity?

 

If you would like to edit your exercises, please follow the steps from this help article: How do I edit or delete an exercise or activity in the Fitbit app?

 

Please keep me posted. 

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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