help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Wallet stopped working overnight.-Versa 2

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎04-29-2021 00:57 - last edited on ‎04-29-2021 15:07 by Fitbit Moderator

‎04-29-2021 00:57 - last edited on ‎04-29-2021 15:07 by Fitbit Moderator

I plugged Versa 2 in last night, this morning all my custom clock faces are gone and wallet has stopped working. Also now lost pin lock. Went on app and tried wallet and lock and get told it can't connect to my watch even though its connected so can't verify fitpay and can't now lock watch either. 

 

Moderator edit: updated subject for clarity

Best Answer
Labels:
0 Votes
1 REPLY 1

‎04-29-2021 15:07

‎04-29-2021 15:07

Thank you for visiting the Fitbit Community, @Tibicar.

 

Thanks for the information provided and for the time you spent trying to resolve the issue with your Fitbit Versa 2.

 

I noticed that you've been in touch with Customer Support. I'm pretty sure they will do their best to provide a high level of support.

 

See you around.

Have you received the answer you were looking for? Choose the post as the best answer!

Hai ricevuto la risposta che stavi cercando? Accetta il post come soluzione!

¿Has recibido la respuesta que estabas buscando? ¡Acepta el post como solución!

Best Answer
0 Votes