Watch not updating

[Matney2018]

So I have done everything that I have read on here to do to reset my Fitbit and to update it to the new firmware and nothing is working it keeps telling me update failed. I haven't even had my Fitbit for 2 months I am seriously so aggravated and am to the point I just want a refund... Please someone give me some hope.

Moderator edit: subject for clarity

[LiliyaFitbit]

Welcome to the Fitbit Community, @Matney2018. I am sorry for the delayed response.

I appreciate your participation in the Forums and sharing the difficulty you're experiencing with updating your watch. Thank you for your troubleshooting efforts. I am sorry that you are going through this situation, I totally understand how you are feeling. I recommend to plug the charging cable into a computer and update over Bluetooth again. For instructions, please see Why can't I update my Fitbit device?

Let me know if the issue persists, I'll be around.

[Matney2018]

I have tried plugging it in and updating it through Bluetooth several
times, and now it won't even turn on

[LiliyaFitbit]

Hi @Matney2018, thank you for your reply. 

I am sorry to hear you continue experiencing issues with your watch. I appreciate your efforts and the additional details. I've sent your information to the Customer Support team so they can get in touch with you and provide further assistance. You should be getting a reply soon. 

I'll be around if you need further assistance.