I'm on my second Versa in about a year. I'm super frustrated!!
My last Versa I got in August of 2018. It died in July 2019. It was nicely replaced with a new one, but it took almost 5 weeks for it to be replaced....5 weeks without my fitbit! So now I've had this one since 7/24/19 and it has now also died.
Today it was at 29% then when I was driving and all of a sudden it started buzzing on my wrist with old texts and then promptly died. I went home to charge it and it showed zero percent. I left it for an hour on the charger while making dinner and then checked it and it was super hot! Took it off and still nothing.
Like so many others, I also see condensation in the back of it. My previous Versa (and current) that didn't last a year, I would shower and swim with it. Nothing crazy. Not even laps. As advertised, it should be able to handle the water. In the chat I was told "an unusual case", but seeing all the complaints here it is not unusual at all!
I just got off the chat and again will receive a prepaid label to send it back. They will not send a new one until the damaged one is received and assessed. A free replacement is great, but the last time it took over 10 days for them to receive it (east coast to east coast). Their prepaid label.
I've been a Fitbit customer since almost the beginning, but I'm really not happy about this. Again!
Moderator edit: subject for clarity
