Water inside Fitbit Versa 2

[shimaubaker]

I noticed during my bath last night that my watch wasn't on. Thinking it had just died, I put it in to charge...but when removed from charger a little while later to turn back on...watch was hot and wouldn't turn on. It was working fine and haven't had any problems before then. I can clearly see condensation in the back on the senors and no surfaces are cracked. Suggestions?

[LiliyaFitbit]

Welcome to the Fitbit Community, @shimaubaker.

I am sorry to hear your watch won't turn on and you can see condensation on the back. Thanks for trying to resolve this, I appreciate the additional details and I am here to help. I've sent your information to the Customer Support team so they can get in touch with you and provide further assistance. You should be getting a reply soon. 

 Let me know if you have any questions.

[shimaubaker]

I got an email of your response from community and support but I haven't received anything else? Is it due to limited support staff or did I miss something? I'm in the middle of training and hate to go buy buy a new watch if I can get this one repaired. 🥺🥺

[LiliyaFitbit]

Hi @shimaubaker, thank you for your reply. 

I totally understand how you are feeling and thank you for sharing your concern. I would like to advise that due to recent events affecting our operations, our Support team may need more time to respond. I appreciate your patience and understanding. 

I'll be around if you have any additional questions. 

[Lily1beth]

The same thing happened to me last night. My watch just stopped working, I tried charging it, and noticed visible condensation inside. There is no way to contact customer service other than this. 

[MarreFitbit]

Hello there @Lily1beth, welcome to the Community Forums. Thanks for letting us know about the condensation inside your Versa's screen. We created a case for you and someone will respond as soon as possible. Due to recent events affecting our operations, we may need more than 7 business days to respond. Please keep a lookout in your inbox to the email address associated with this Fitbit account.

We hope your issue is solved soon.

[shimaubaker]

Hey...my watch was replaced in June (thank you Fitbit!) and now won't stay on unless on the charger and it shows 99% on the charger...but dies when off. 😞 Suggestions? New charger? Am I out of luck? This is the new one that the other was replaced with 😞