Water inside Fitbit Versa

[HoratiuMS]

My Fitbit Versa got water inside. I used it  only in the pool, which was with 1.5 meters deep. The watch is 50 meters water resistant. Condensation appeared on the backside of the sensors and at first, the watch would die in 1h with 100% charged battery. Now it does not power on at all. I want to have a working watch... I am a bit dissapointed.

[LiliyaFitbit]

Welcome to the Fitbit Community @HoratiuMS. 

I appreciate your participation in the Forums and sharing that your Fitbit Versa got water inside after you used it in the pool. I totally understand how you are feeling as you would like to continue using your watch and its features. I've sent your information to the Customer Support team so they can get in touch with you and provide further assistance. You should be getting a reply soon. 

If you have any questions, feel free to let me know.

[HoratiuMS]

Thank you.

[HoratiuMS]

I received a replacement (free of charge) new Versa for my damaged Versa. For anyone who wants to know, the replacement watch comes without straps or charger. The Fitbit team is great. I like the fact that, thanks to the person Liliya on the forum, which gave immediate attention to my mishap, I received immediate assistance from Fitbit support. Everything happened fast and efficient. Thank you, Fitbit.

[LiliyaFitbit]

Hi @HoratiuMS, thank you for your reply. 

I'm glad to hear that you had a great experience with our Support team and you've received a replacement! Thanks so much for sharing your feedback as it's really important to us. 

Have you checked our Discussions board? There you can share your story, find some fitness tips, recipes and more! Give it a look!

Enjoy the Fitbit experience. Keep on visiting the forums!