06-11-2024 11:28
06-11-2024 11:28
HELP!
Have owned a Versa 1 for years.
I don't swim and I don't normally have swimming listed on the watch as an exercise.
In the gym today, I distractedly selected the third listed exercise which seems to have been chsnged from 'Weights' to swimming. ( after an update?》.
A message came up about screen locking and my virtual waterless 'swim' started.
Now the right two buttons do nothing. My 'swim' is ticking away (over 2 1/2 hours now!)
I cannot reset as the right bottom button does nothing.
Double tap doesn't work.
Heavy diuble tap doesn't work.
Advice please (or do I just have to wait for the battery to go flat?)
06-11-2024 13:43
06-11-2024 13:43
@Digit01 I'm scratching my head over your predicament. I can say for certain that double tapping the screen is used on the trackers, not the smartwatches. Smartwatches use the button. I have a Versa 3, a device with only one "button" on the left. Did you try double pressing the left button? I can also say that there is a sweet spot in the timing, not too fast and not too slow. There is another reason I am scratching my head. I know you have the Versa in your hand and you mention buttons on the right. Fitbit must have added water lock in a secret update. This Help article doesn't mention water lock on a Versa.🤔 I'm not even sure Support can help you if the Help article is wrong.
Laurie | Maryland
Sense 2, Luxe, Aria 2 | iOS | Mac OS
Take a look at the Fitbit help site for further assistance and information.
06-11-2024 23:35
06-11-2024 23:35
Thanks for your suggestion LZeeW. Double pressing the left button didn't do anything useful. Tried too fast, too slow and everything in between.
The battery emptied overnight and I am now operational again after the reboot. Will not be selecting `swim` again!