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Waterproof

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‎03-07-2019 23:33

‎03-07-2019 23:33

My Brand New Fitbit Versa Broke... I turned on swim mode in maybe a 75 degree Pool in 5 feet like maybe 15 minutes and it refuses to charge or make any vibrations blueBluet connections or lights this is BULL**ahem**!!

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‎03-08-2019 00:26

‎03-08-2019 00:26

Hi @KameronMeeks, welcome to the community.

 

I'm sorry to hear that you Versa isn't responding. May I first suggest trying the restart procedure that can be found here.

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Nathan | UK

Looking to get more sleep? Join the conversation on the Sleep better forum.

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‎03-08-2019 00:27

‎03-08-2019 00:27

It's worth trying a restart (which is our only real tool for addressing issues) by: https://help.fitbit.com/articles/en_US/Help_article/1186/

 

If that doesn't kick it into life then it's probably best to contact customer support to discuss your warranty options: contact.fitbit.com 

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‎03-08-2019 01:37

‎03-08-2019 01:37

This exact same thing happened to me as well yesterday. Put it on swim mode and did one lap and now it won't turn on. completely unresponsive. I've done all the restart options. Nothing works. 

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‎03-08-2019 01:41

In response to MB3294

‎03-08-2019 01:41

@MB3294 wrote:

This exact same thing happened to me as well yesterday. Put it on swim mode and did one lap and now it won't turn on. completely unresponsive. I've done all the restart options. Nothing works. 

As @SteveH suggested, your only option now would be to contact customer support. 

Community Council Member

Nathan | UK

Looking to get more sleep? Join the conversation on the Sleep better forum.

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