Weather app on my Versa is not updating

[Cattbratt]

Shame, Shame, Shame!!

I had an HR2 for 3 years and was perfectly happy but them suddenly the display stopped working.  It still charged and synced with my app I just couldn't see the display.  Fitbit support was kind enough to offer a discount on a new product.  I chose the Versa because of the look and features.

Versa absolutely will not perform the all day sync, therefore, most of the features I wanted don't really work unless I go into my app and force it to sync.  But of course, it stops syncing again after just an hour or so.

I contacted support and did the whole reset, on, off, etc. with them even though I had already done all of that on my own.  They sent a follow up email to me which told me to contact them if the issue persisted, so I did.  I even asked that I get an exchange but all they keep sending me is the same response:

"We appreciate you keeping in touch with us. We really apologize for the trouble this has caused you.

In line with your query about a replacement, since we are aware of the issue and is not only happening to you, even if a replacement Versa was processed the issue is still not yet resolve thus you might experience the same issue. This is the reason as to why we are unable to provide a replacement as the issue is not with the Versa itself.

We hope for your understanding regarding this matter. Should you have other queries, feel free to let us know."

I am VERY disappointed in both the product AND the lack of support.  They acknowledge the problem but have no solution or resolve for those who wasted good money on a product that is NOT what it is promised to be. 

Moderator edit: updated subject for clarity

[EdsonFitbit]

Welcome to the Fitbit Community @Cattbratt. Sorry for the delayed response.

I regret to hear about the difficulties you experienced with your Fitbit Versa. Thank you for your feedback about our products and services and for the time you spent while dealing with this situation. Our team is constantly working to improve the Fitbit experience and appreciate all the comments from Fitbit users.

I would like to clarify the issue our team was referring to is related to the weather app not updating and always prompting to sync to update. Our team is currently working to get it resolved as soon as possible and we apologize for any inconvenience this could have caused to you.

I noticed that Customer Support has offered a refund to you since the issue still hasn't been resolved and you were unable to fully enjoy your Fitbit Versa. 

If you need further assistance, please don't hesitate to contact us back at any time.

[Cattbratt]

I preferred an exchange but they would not let me do anything but a refund which I don’t understand

Sent from my iPhone

[EdsonFitbit]

Thanks for the update @Cattbratt.

If you are interested in purchasing a new Fitbit product, you can visit this site to compare the different features each device currently available at the Fitbit Store can offer you. 

You are welcome to visit the Discussions board where you'll find interesting topics to join.

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