Versa not working after swimming

[martagomes66]

My Versa is off! Last Tuesday I charged it in the morning. At night I went to swimming pool, to swimm. After 15 minutes, Versa stopped working. The screen became black. I went out from the swimming pool and tryed to dry it. Didn't work. At home, I saw it has condensed water in the back of the watch. I put into rice and wait 24 hours. Didn't work neither.    after using my Versa for 6 months, I decided to use it in my swimming. to keep track of my heart rate and training time. And Versa just stopped working 15 minutes after I got into the water. He stopped and what is worse, the technical assistance, can not help me, because I live in Brazil and they have no service to collect and change my watch.

Moderator edit: updated subject for clarity

[AlvaroFitbit]

@martagomes66, welcome to the Fitbit Community! I hope you're doing well! Sorry for the delay in my response.

Let me help you with your unresponsive Versa and thank you for troubleshooting this issue. You haven't mentioned if your Versa is charging or if you tried a restart. Try cleaning the contacts using cotton with rubbing alcohol then charge it by plugging it for a couple of hours directly to your computer's usb port (try different ports) or use an UL listed usb wall adapter. After this, restart your device and see how it behaves.You can also find additional suggestions here.

Let me know how it goes.

[martagomes66]

I tried all of this! Didn’t work! The watch died after my swimming training.
The worst of all is that I really like my Versa, and I’ll lose it because Fitbit doesn’t want to exchange it, because I’m living in Brazil!! Isn’t it terrible!?? How can a global product for sales, don’t be global when we have a problem. And I didn’t use it wrong!! I used it to swim because it says it’s possible to do it, recording your swimming.
I’m really upset about all of it!
And definitely I’ll never buy a Fitbit product anymore.

Regards
Marta Gomes

Enviado do meu iPhone