help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

What Fitbit device do I have?

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎02-15-2023 16:08 - last edited on ‎02-27-2023 11:29 by Fitbit Moderator

‎02-15-2023 16:08 - last edited on ‎02-27-2023 11:29 by Fitbit Moderator

my mom has an older Fitbit and I’ve compared to online, but quite not sure. There is writing on the bottom, but she doesn’t have a charger so I’m attaching a picture to see if anyone can help me. 

CF2AA2D3-0BC2-4BE5-BE7C-50325D3589BA.jpeg

 

 

Moderator Edit: Clarified subject

Best Answer
Labels:
0 Votes
2 REPLIES 2

‎02-15-2023 16:09

‎02-15-2023 16:09

I labeled as versa, but I have no idea what it is

Best Answer

‎02-17-2023 14:46

In response to bzullo

‎02-17-2023 14:46

Hello @bzullo and welcome to the Community.  Based on the orientation of the charging pins, it looks like a Gold Series Alta.  Check out this ad from Mercari  I think the gold jewelry band is an accessory and it came with a standard band.  This is an older model tracker, from 2016.  Rechargeable batteries have a lifespan., typically 3-5 years.  Current Alta and Alta HR users are experiencing  end of life battery failures.The only chargers available are third party chargers.  Based on its age, I don't think it's worth the effort to get a charger.  There's a good chance that the battery is dead.

 

The Versa has a square pebble.

Laurie | Maryland
Sense 2, Luxe, Aria 2 | iOS | Mac OS

Take a look at the Fitbit help site for further assistance and information.

Best Answer