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‎08-27-2022 13:28 - last edited on ‎12-18-2022 17:20 by Fitbit Moderator

‎08-27-2022 13:28 - last edited on ‎12-18-2022 17:20 by Fitbit Moderator

My app said to update Versa 3 - tried to but neither mobile app or laptop app would do this. Then lost bluetooth connectivity. Whilst deleting and reinstalling app on mobile a load of info lost eg heart monitor, sleep, steps etc and despite looking at loads of tutorials cannot find a resolution? All of the info is showing on the watch but not in either app. Any solutions please!

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‎08-28-2022 07:43

‎08-28-2022 07:43

Hi @Elaine-. Do you mean the app is missing the steps, heart rate, sleep, etc tiles?

Heather | Community Council | Eastern Shore, AL
Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.
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